At Bajrangi.in, we aim to provide our customers with a smooth and satisfying shopping experience. We understand that sometimes you may need to return a product or request a refund.

This Returns & Refund Policy explains the terms and conditions applicable to product returns, exchanges, cancellations, and refunds on our multi-vendor e-commerce platform.

1. Return Policy

We accept product returns in accordance with the applicable return conditions and the return policy of the respective seller.

Customers may request a return if:

  • The product received is damaged or defective.
  • The wrong product has been delivered.
  • The product received does not match the description.
  • The product is missing parts or accessories.
  • The product qualifies for a return under the applicable seller’s policy.
  • The product is covered under an eligible return or exchange offer.

Return requests must be submitted within [7/10/15] days of delivery, depending on the product category and seller’s return policy.

Some products may not be eligible for returns due to hygiene, safety, personalization, or other applicable restrictions.

2. Product-Specific Return Conditions

Since Bajrangi.in is a multi-vendor marketplace, return conditions may vary depending on the seller and product category.

👗 Fashion & Clothing

  • Products must be unused and unwashed.
  • Original tags and packaging should be intact.
  • Products should be returned in their original condition.

👜 Accessories & Footwear

  • Products must be unused and free from damage.
  • Original packaging and accessories should be included.

🌸 Perfumes & Personal Care Products

  • Products must be unopened and unused, unless the product is defective or damaged.
  • Opened products may not be eligible for return due to hygiene and safety considerations.

🏠 Home Furnishing

  • Products must be returned in their original condition.
  • Certain large or customized products may have specific return restrictions.

Please check the product page for the applicable return conditions before placing an order.

3. How to Request a Return

To request a return, follow these steps:

Step 1: Log in to Your Account

Visit the Bajrangi.in website and log in to your registered account.

Step 2: Open Your Orders

Go to the “My Orders” section and select the order containing the product you wish to return.

Step 3: Select Return Request

Click on the “Request Return” option, if available.

Step 4: Choose a Reason

Select the appropriate reason for the return and provide the required details.

Step 5: Upload Supporting Images

If requested, upload photographs or videos showing the product’s condition or damage.

Step 6: Submit Your Request

Submit the return request for review.

Our support team or the respective seller may review the request and provide further instructions.

4. Return Approval and Pickup

  • Return requests are subject to verification and approval.
  • The seller may inspect the product before approving the return.
  • Eligible products may be collected through our delivery partners.
  • Customers may be required to pack the product securely.
  • The product must be returned with its original accessories, tags, and packaging, wherever applicable.
  • Return pickup availability may depend on the delivery location and seller.

Once the returned product is received and inspected, the refund or replacement process will be initiated, where applicable.

5. Refund Policy

Refunds will be processed for eligible orders in accordance with the applicable product and seller policies.

A refund may be issued in the following circumstances:

  • The order is cancelled successfully.
  • The product is eligible for a return and the return is approved.
  • The product is unavailable after payment has been made.
  • The order is cancelled by the seller.
  • The product received is defective, damaged, or incorrect, subject to verification.
  • A refund is otherwise required under applicable law.

Refunds will generally be issued to the original payment method used for the transaction, wherever possible.

6. Refund Processing Time

Once your return is approved and the product has been received, the refund will generally be processed within [5–7 business days].

The actual time taken for the refund to reflect in your account may depend on your bank or payment service provider.

Refund Stage Estimated Time
Return Request Review 1–3 Business Days
Product Inspection 2–5 Business Days
Refund Processing 5–7 Business Days
Bank Processing Time Depends on the Payment Provider

The above timelines are indicative and may vary depending on the seller, product, payment method, and other circumstances.

7. Cancellation Policy

Customers may request order cancellation before the order has been dispatched, subject to the applicable cancellation terms.

Cancellation Conditions

  • Orders can generally be cancelled before dispatch.
  • Once an order has been shipped, cancellation may not be possible.
  • Some products may have specific cancellation restrictions.
  • If payment has already been made, eligible refunds will be processed according to the applicable refund policy.
  • Orders cancelled by the seller due to stock unavailability may qualify for a refund.

To cancel an order, visit “My Orders” and select the cancellation option, if available.

8. Non-Returnable Products

Certain products may not be eligible for return due to their nature or applicable hygiene and safety requirements.

These may include:

  • Opened perfumes and personal care products.
  • Customized or personalized products.
  • Products damaged due to improper use.
  • Products without original tags or packaging, where required.
  • Products marked as “Non-Returnable” on the product page.
  • Products returned after the applicable return period.
  • Products excluded from returns under the seller’s stated policy.

Exceptions may apply where required by applicable law, including in cases involving defective, damaged, or incorrectly supplied products.

9. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  1. Contact us as soon as possible after delivery.
  2. Provide your order number and product details.
  3. Share clear photographs or videos of the product and packaging, if requested.
  4. Do not discard the original packaging until the issue is resolved.
  5. Follow the instructions provided by our support team or the respective seller.

We will review your complaint and assist you with an eligible replacement, return, or refund.

10. Exchange Policy

Product exchanges may be available for selected products and categories.

An exchange may be offered in cases such as:

  • Incorrect size or colour, where applicable.
  • Defective products.
  • Damaged products.
  • Incorrect products delivered.

Exchange availability depends on product stock, seller policy, and applicable return conditions.

If an exchange is unavailable, an eligible refund may be offered.

11. Return Shipping Charges

Return shipping charges may vary depending on the reason for the return and the applicable seller policy.

  • For products that are damaged, defective, or incorrectly delivered, return shipping may be covered by the seller or marketplace, subject to verification.
  • For customer-preference returns, shipping charges may apply.
  • Some products may have specific return shipping conditions.

Any applicable charges will be communicated to the customer before the return is processed, wherever applicable.

12. Refund Deductions

In certain cases, the refunded amount may differ from the original order amount due to:

  • Applicable return shipping charges.
  • Non-refundable delivery charges, where permitted.
  • Product-specific terms and conditions.
  • Partial refunds or adjustments.
  • Discounts, promotional offers, or other applicable deductions.

No deduction will be made where prohibited by applicable law.

13. Seller Responsibility

As a multi-vendor marketplace, Bajrangi.in facilitates transactions between customers and independent sellers.

Each seller is responsible for:

  • Providing accurate product information.
  • Maintaining product quality.
  • Following applicable return and refund obligations.
  • Processing eligible returns and replacements.
  • Cooperating with customers and the marketplace to resolve complaints.

Bajrangi.in may assist customers in coordinating return, refund, and complaint-resolution processes.

14. Order Disputes and Complaints

If you have any concerns regarding a product, return, refund, or seller, you can contact our customer support team.

Please provide:

  • Order Number
  • Registered Name
  • Registered Mobile Number or Email
  • Product Details
  • Description of the Issue
  • Supporting Images or Documents, if applicable

We will review your complaint and make reasonable efforts to resolve the issue.

15. Changes to This Policy

Bajrangi.in reserves the right to update or modify this Returns & Refund Policy from time to time.

Any changes will be published on this page with the revised “Last Updated” date.

Customers are encouraged to review this policy periodically.

16. Contact Us

If you have any questions regarding returns, refunds, cancellations, or exchanges, please contact us.

Bajrangi.in – Customer Support

📧 Email: [support@Bajrangi.in]
📞 Phone: [+91 73041 39731]
📍 Address: [64/703, sector 1 evershine Mars chs Ltd thakur village Kandivali East Mumbai 400101]